Helena Trench Coat

Shipping within Australia 

Enjoy FREE standard shipping on all Australian orders 

3-7 business day delivery within Australia  

$15 flat rate for EXPRESS Post Australia-wide

1-2 business day delivery within Australia 

International Orders

We will be expanding our International Shipping in the coming months.  Please email us if you are interested in purchasing from us if you are located outside of Australia: hello@aryelethelabel.com

Processing Times

All orders will be processed within 2 business days of receiving your order.  

Once you have placed an order, we will send you a confirmation email.  Once your order is shipped, you will receive a second email with tracking details.  Please let us know as quickly as possible if you haven't received an email from us within 20 minutes of placing your order: hello@aryelethelabel.com

If you would like any further information about shipping, please email us: hello@aryelethelabel.com

We truly hope that you love your new Aryele purchases, however, we are here to help if you need to return an item. We kindly ask you to check your measurements against our Size Guide before purchasing.

If for any reason, you need to return your order, we are happy to offer a full refund on full-priced items or exchange when the return complies with our Returns Policy below:

Aryele gladly accepts returns within a 30-day period from the original purchase date under the following conditions:

- Item(s) are unworn, unwashed, unused, unexposed to perfume or cosmetics and in its original condition with all tags intact.

- The returned item(s) are accompanied by a receipt or proof of purchase.

- Any discounts received at the time of purchase will be carried over.

- Due to hygiene reasons, earrings and hairpieces are unable to be returned for change of mind.

 - We are unable to review any items via email or phone. All items must be physically returned to ARYELE. 

-  Items bought on sale can be exchanged for a different item or size, or alternatively a Gift Card to be used at a later date but cannot be returned for a refund.

How to return an item:

Returns

Customers Located in Australia:

For change of mind or size changes, please follow our returns process below:

Please navigate to our Returns Portal Here

To lodge your return.

Please neatly package the garments up & lodge at an Australia Post facility over the counter within 20 days of receiving your delivery. Please retain your tracking number & Australia Post receipt for proof of lodgement. Please send to:

ARYELE Returns

82-86 Berkshire Road

Sunshine North, Victoria

Australia, 3020

For faulty or incorrectly supplied Items:

Aryele the Label will pay for return shipping costs for faulty or incorrectly supplied items and offer a full refund.  Simply email us at hello@aryelethelabel.com 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/ exchange / store credit. If you are approved, then your refund will be processed within 7 days of when we receive the return, and a credit will be applied to your credit card or original method of payment, alternatively, you can choose to be issued with store credit. 

Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($AUD). Any conversion loss, will not be covered within the refund process. Store credit for returns/exchanges will be valid for 12 months from date of return. Aryele does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices).

Please note:

Aryele is not responsible for any returns lost in transit.

Returns outside of this period will not be accepted. Aryele reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Pending item availability, we will make all reasonable attempts to secure exchange requests.  If the item is no longer available, you will be offered a store credit or refund.

Aryele does not cover the cost of international or local returns, unless the garment is either faulty or the incorrect item has been sent. 

If you require more information on returns or exchanges, please email us at hello@aryelethelabel.com

Late or missing refunds 

Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution. If you haven’t received a refund after 10 days, first check your bank account again and contact your credit card company. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet after 12 days, please contact us at hello@aryelethelabel.com